Refund policy

Return & Refund Policy

At Sockora, customer satisfaction is important to us. We want you to feel confident when shopping for women's socks through our online store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds.

30-Day Free Return and Refund Policy

Sockora offers free returns and refunds within 30 days.

To request a return, you must contact us within 30 days of receiving your order. Return requests submitted after the 30-day period may not be eligible for approval.

Eligible returns are provided at no return shipping cost to the customer when processed according to our return instructions.

Return Eligibility

To be eligible for a return, products should generally:

Be in the same condition in which they were received
Be unused, unworn, and unwashed
Include original packaging, labels, or tags when applicable
Show no signs of damage caused after delivery
Be accompanied by valid proof of purchase or order information

Because socks are personal wearable products, items that have been worn, washed, altered, or used beyond what is reasonably necessary to inspect the product may not be eligible for return.

Please contact our customer support team before returning any item. Returns sent without prior authorization or to an unapproved address may not be accepted.

How to Request a Return

To begin a return request, contact us at:

Email: support@sockora.space

Please include:

Your full name
Your order number
The email address used for your order
The product you wish to return
A brief explanation of your return request

If the item is damaged, defective, or incorrect, please include clear photographs showing the issue.

Once your request has been reviewed, we will provide return instructions when applicable.

Free Return Shipping

Approved eligible returns within the 30-day return period qualify for free return shipping.

Customers must follow the return instructions provided by Sockora. We are not responsible for products returned using unauthorized shipping methods or sent to addresses not provided by our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@sockora.space.

Please provide your order details and clear photographs of the product and packaging when available. We will review the issue and work toward an appropriate resolution.

Depending on the circumstances, a resolution may include a replacement, refund, or another reasonable solution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider. Processing times controlled by financial institutions are outside Sockora's direct control.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return after receiving the order, subject to this Return & Refund Policy.

Exchanges

If you would like a different product, style, or available variation, please contact our support team. Depending on product availability and order circumstances, we will provide appropriate instructions.